30% Discount on Sunuva Collection
Welcome to KOOKIWANNA BE store!
Return Policy

Return policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

Exchange can be mailed to  the address sent to you. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject an exchange.

Contacting us

If you have any questions about this Policy, please contact us. 

This document was last updated on January 9, 2019

Subscribe Newsletter
Slava Yurthev Copyright Copyright © 2013-present Magento, Inc. All rights reserved.